Terms & Conditions

The following Terms and Conditions apply to all “Guests” staying at the Hotel, whether the booking is made on this website, in person at the Hotel or via any other on-line travel agent or booking portal partnering with the Hotel.

In these Terms and Conditions the following definitions apply:

1. Definitions

“Company” or “we” means Ibonshourne Ltd, T/As The Villa Kensington. whose registered office is at 10-11 Ashburn Gardens, SW7 4DG, London, UK

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Hotel” means the premises for which your Booking is made

“Terms” means these terms and conditions.

“Websites” means: www.thevillakensington.co.uk  

“VAT” means value added tax.

2. Bookings

All Bookings at the Hotel are subject to these Terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances. (e.g. group bookings; long stay bookings) No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. We also reserve the right to pre-authorize your card at any time prior your arrival, for the amount sufficient to cover the entire cost of your accommodation.

3. Charges

The prices displayed on the Websites are per room, per night. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Website, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in GBP.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

4. Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland, The EU or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above. Guests must be at least 18 years of age to stay at the hotel. Any under age person, must be accompanied by an adult also staying at the Hotel. 

Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon. Late check-out after this time can be requested and may be agreed at the Hotel's discretion. It may be possible to leave your luggage for few hours with us, before check in and after check out. This is always at the Hotel's discretion, and in certain circumstances, we may refuse to hold your bags/belonging/items. 

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel. 

We are keen on ensuring that the Equality Act, 2010 is implemented. Prior arrangement, we will make reasonable adjustments to the way we deliver our service to make it easier for disabled guests to use our Hotel. Under the  same Act, we will never discriminate against any employee or customer (or treat them less favorably) on the grounds of · disability · gender reassignment · pregnancy and maternity · race – this includes ethnic or national origins, color and nationality · religion or belief · sex · sexual orientation or age. 

As per the Food Safety Act, 1990, we do comply with safety and hygiene legislation and implement food safety management systems to ensure the food we provide is safe to eat. Prior arrangement and within reason, we will cater for guests’ special dietary requirements in line with “Allergens Regulations”2014 and “GM Food” (England) Regulations 2004 , according and limited to the service we provide.  

As per the Occupier's Liability Acts, 1957 and 1984 we are responsible for the physical safety of everyone who comes onto our premises. We also have duty of care and liability for the physical safety of everyone who comes onto the premises and we make sure that the premises are 'reasonably safe'.

5. Payment

Payment for your room/rooms is in full at the check in unless the entire amount has been pre-paid already. We accept the following methods of payment:  Maestro, MasterCard, Visa; Visa/Delta and Visa/Electron. We also accept cash. For cash payment over £200.00 we will require to take photocopy of your ID. (We do not accept American Express)

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

6. Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

7. Changes or Cancellation by the Hotel

Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund if you have paid for the room/rooms, but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking, we may cancel your reservation, giving you as much notice as possible. (By email, or telephone, or Travel agent portal,) For events beyond our reasonable control, we shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of rooms and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Your booking is for a type of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honor this preference.

8. Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

13. Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

14. No Smoking

The Villa Kensington Hotel is a non-smoking premise throughout. If the non-smoking rule is breached, you may be asked to leave the Hotel immediately. No refund will be made. The hotel also reserve the right to charge £200.00 if the Non-smoking policy is breached.(this rule applies to E-cigarette as well)

15. Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. Guests must be at least 18 years of age to stay at the hotel alone. 

Cots are available; however, these are limited and subject to availability. Please check at the time of booking.

17. Pets

Guide dogs are accepted with prior arrangement, but otherwise no pets are allowed at the Hotel.

18. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

19. Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 

20. Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law. 

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

21. Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

22. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. 

Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. 

The Websites are operated by the Company.

23. Lost and Found Policy

In-room safes are provided in every guest room and are to be used to store valuable items. However, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its colleagues.

1. Valuables: are reported to the reception desk with the description, date and time found, person who found it, guest full details (if found in the guest room) otherwise no guest details if found in public areas. Please be advised that the lost and found item will be stored for 30 days at the property and then handed over to the Police.

2. Clothes, shoes and same nature items: are reported to the reception desk with the description, date and time found, person who found it, guest full details (if found in the guest room) otherwise no guest details if found in public areas. Please be advised that the lost and found item will be stored for 30 days at the property and then handed over to charity organizations or disposed.

3. Perishable items such food and liquor: are reported to the reception desk with the description, date and time found, person who found it, guest full details (if found in the guest room) otherwise no guest details if found in public areas. Please be advised that the lost and found item will be directly disposed in the presence of the Manager or Manager on Duty

4. Any items left in or next to the garbage bins are considered refused and will be discarded. The Hotel is not responsible for items that appear to be for disposal. Guests are encouraged to avoid confusion by placing all items in the drawers and cabinets provided, or in their luggage. To report a lost item, please contact the reception desk. After departure, please call us on 02073706605 or email reservation@thevillakensington.co.uk